About Citizens Medical Center

Since 1956, this progressive, major Medical Center has helped Victoria earn the reputation as one of the best places to live in America for quality health care. Citizens Medical Center is a 344-bed acute care hospital providing Victoria and South Texas with the technology and medical sophistication of a big city and the personal care of a small town.


Quality AccreditedDNV’s NIAHO® service is the first new federally-approved accreditation program in more than 30 years, and offers Citizens Medical Center the opportunity to simultaneously satisfy its Medicare requirements and implement the ISO 9001 Quality Management System.

ISO 9001 is recognized by businesses around the world as the benchmark for continual quality improvement. Innovative hospitals have started embracing ISO as a way to identify and focus on the most successful approaches to patient care, billing, and other critical aspects of running a modern hospital.

NIAHO® accreditation protocols closely follow the Medicare Conditions of Participation and require Citizens Medical Center to become fully ISO 9001 compliant.

DNV surveyors will visit the hospital on regular annual intervals to help ensure progress against specific organizational goals.

DNV Healthcare Inc. is a division of DNV, an independent foundation dedicated to safeguarding life, property, and the environment. DNV (www.dnv.com) has 300 offices in 100 different countries. For more information about the NIAHO® hospital accreditation program, visit www.dnv.com/industry/healthcare.

Our Mission:

“To provide quality medical services at a reasonable cost to the citizens of the region.” As a not-for-profit, community-owned hospital, Citizens Medical Center’s financial resources stay in the community, and are reinvested in the hospital, its technology and its people.

Located conveniently in the “Crossroads”, the City of Victoria has a population of around 85,000. Citizens Medical Center’s service area includes the surrounding counties, with a referral population of 140,000. The caregivers at Citizens Medical Center are most likely friends or neighbors.

The medical staff consists of 220 physicians representing 36 medical specialties. The Medical Center’s commitment to quality was recognized in 2006, 2007, and 2008 by Thomson Reuters as one of the Nation’s 100 Top Hospitals by receiving the Thomson Reuters 100 Top Hospitals®: National Benchmarks for Success award. For more information go to www.100TopHospitals.com under the “News/Press Room”.

Texas Health Care Quality Improvement Award

Silver AwardCitizens Medical Center has received the Texas Health Care Quality Improvement Silver Award from TMF Health Quality Institute, the Medicare Quality Improvement Organization for Texas. TMF established the awards program in partnership with the Texas Hospital Association, Texas Medical Association, Texas Organization of Rural & Community Hospitals, and Texas Osteopathic Medical Association.

Texas Health Care Quality Improvement Awards honor Texas hospitals that are performing quality initiatives aimed at improving outcomes in patient care by recognizing those hospitals that have improved their performance on specific national quality measures.

The awards acknowledge hospitals for improving care related to acute myocardial infarction or AMI (heart attack), heart failure, pneumonia, and surgical care. These clinical areas have been designated as national health care priorities by the Centers for Medicare & Medicaid Services (CMS).

The awards recognize hospitals that are active in quality improvement and have made the requirement improvement on a composite scoring system, called the Appropriate Care Measure (ACM). For acute care hospitals, the ACM consists of 27 quality indicators: 7 AMI, 4 heart failure, 6 pneumonia, and 10 surgical care measures.