Since 1956, this progressive, major Medical Center has helped Victoria earn the reputation as one of the best places to live in America for quality health care. Citizens Medical Center is a 344-bed acute care hospital providing Victoria and South Texas with the technology and medical sophistication of a big city and the personal care of a small town.
ISO 9001 is recognized by businesses around the world as the benchmark for continual quality improvement. Innovative hospitals have started embracing ISO as a way to identify and focus on the most successful approaches to patient care, billing, and other critical aspects of running a modern hospital.
DNV surveyors will visit the hospital on regular annual intervals to help ensure progress against specific organizational goals.
DNV Healthcare Inc. is a division of DNV, an independent foundation dedicated to safeguarding life, property, and the environment. DNV (www.dnv.com) has 300 offices in 100 different countries. For more information about the NIAHO® hospital accreditation program, visit www.dnv.com/industry/healthcare.
Located conveniently in the “Crossroads”, the City of Victoria has a population of around 85,000. Citizens Medical Center’s service area includes the surrounding counties, with a referral population of 140,000. The caregivers at Citizens Medical Center are most likely friends or neighbors.
Texas Health Care Quality Improvement Award
Texas Health Care Quality Improvement Awards honor Texas hospitals that are performing quality initiatives aimed at improving outcomes in patient care by recognizing those hospitals that have improved their performance on specific national quality measures.
The awards recognize hospitals that are active in quality improvement and have made the requirement improvement on a composite scoring system, called the Appropriate Care Measure (ACM). For acute care hospitals, the ACM consists of 27 quality indicators: 7 AMI, 4 heart failure, 6 pneumonia, and 10 surgical care measures.