Citizens Receives WomenCertified® Award.

Citizens Medical Center has received the Women’s Choice Award from WomenCertified®, distinguishing it as one of America’s Best Hospitals for Patient Experience 2012.

The award is based on robust criteria that considers female patient satisfaction and what women say they want from a hospital, including quality physician communications, responsiveness of nurses and support staff, cleanliness, and trusted referrals from other women. WomenCertified® represents the collective voice of female consumers and is a trusted referral source for top businesses and brands identified as meeting the needs and preferences of women. Citizens was selected as this award recipient based on women’s preferences and patient satisfaction.

“Citizens Medical Center is extremely proud to be named one of America’s Best Hospitals for Patient Experience by WomenCertified®”, says David P. Brown, Chief Executive Officer of Citizens Medical Center. “Our team of doctors, nurses, and support staff works tirelessly to make sure each patient has the best experience possible during their stay, so that when they need care again, they will choose us.” Women make or influence more than 90 percent of healthcare decisions for themselves and their families, according to a study published by the American Academy of Family Physicians. The Women’s Choice award signals that a hospital meets high standards regarding a woman’s preferences, and the distinction allows women to make an informed decision about where to go for care for themselves and their family.

“Citizens Medical Center’s selection by WomenCertified® as one of America’s Best 100 Hospitals for Patient Experience differentiates it from other choices in the area,” explains Delia Passi, CEO and founder of WomenCertified®, and former publisher of Working Woman and Working Mother magazines. “Women have many choices when it comes to health care, and they set the standard for customer service. Women’s Choice Award recipients have demonstrated extraordinary service in meeting the needs of women and their families, and represent the smart choice for women.”

Hospitals qualify for this highly selective annual list based upon scoring from a national, standardized survey of patients’ perspectives of hospital care and an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates WomenCertified®’s indepth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania. The 100 best scores in four hospital size categories determines the award winners. WomenCertified® accepts absolutely no payment in exchange for placement on the list.

“Recognizing the best hospitals nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified®, where women help other women with tough consumer decisions,” Passi concludes. “Most importantly, when a woman sees the Women’s Choice Award at her local hospital, she’ll know the hospital values her experience as a critical component of her and her loved one’s care.”

Click here to view the ad published in USA Today in their October 8, 2012 edition.

For more details regarding the WomensCertified® award, go to