Emergency Room

When crises occur & seconds count, our emergency department provides immediate attention for thousands of patients. Staffed around-the-clock with physicians and registered nurses trained in emergency care procedures, the department is equipped to handle critically injured & cardiac emergencies, orthopedic injuries & minor injuries.

Citizens Emergency Room

Always Here for You

The Emergency Department at Citizens Medical Center never closes. We offer round-the-clock acute and critical care seven days a week. Our team of experienced physicians, registered nurses, technicians, and other clinicians handle 35,000 emergencies every year. When accidents happen, you and your family should say, “GET ME TO CITIZENS!” Here’s why:

  • Citizens Medical Center is a Lead Level III Trauma Center. This means it is recognized as offering high levels of care to accident victims.
  • Our helicopter service, Citizens Air Medical, can transport patients to other facilities, if highly specialized care is needed.
  • The Citizens Medical Center’s Chest Pain Center is accredited by the Society of Cardiovascular Patient Care (PCI) and is the most experienced such facility in the Crossroads. In fact, our “door-to-balloon” time for rushing expert care to a cardiac patient is much facter than the national average.
  • Citizens Medical Center is a Primary (Level II) Stroke Center accredited by DNV Healthcare, Inc., which means our staff has specialized experience in state-of-the-art stroke care.
  • The Emergency Department at Citizens Medical Center is backed by the full resources of Citizens Medical Center — which means that if you need an MRI or CT scan or a trip to the cath lab, the resources are right on the premises.
  • Citizens Medical Center maintains full laboratory and diagnostic equipment so you can get the tests you need without having to visit another facility.

If you or a loved one experiences a medical emergency, such as chest pain, dial 911 and then say, “Get me to Citizens!”.

Who Should Visit the Emergency Room? You may be wondering when a medical problem should bring you to the Emergency Department. In general, come to the Emergency Room at Citizens Medical Center if:

  • You have a medical problem that requires immediate care.
  • Your doctor’s office is closed.

Some of the reasons people visit the Emergency Room at Citizens Medical Center include broken bones, head injuries, sudden severe headache, sudden loss of vision, chest pain, serious cuts or bleeding, and accidents.

How Should I Prepare for a Visit to the Emergency Department? There are some things you can do that will facilitate care:

  • Please bring with you or have a list of all of the medications available that you take regularly (including over-the-counter remedies and vitamins).
  • For children, please have a list of his or her latest injections.
  • Bring your insurance information with you.


Your Lead Level III Trauma Facility

Staffed and equipped according to guidelines of the American College of Surgeons, the Emergency Department handles an annual volume of around 30,000 patients. The Emergency Department at Citizens Medical Center has been designated as the Lead Level III Trauma Facility in this area. Our helicopter service, Citizens Air Medical, provides air ambulance transport of the most critically ill or injured patients to our facility in a matter of minutes rather than hours. When seconds count, experience matters.


What You Can Expect

All patients who come to the Emergency Department must fill out paperwork explaining the nature of the visit. Patients are then evaluated by a registered nurse and ranked into one of five levels in a process called triage. Triage assures that those with the most serious medical needs are treated first.

Based on “triage”, you will be asked to go to either “Fast Track” or “Emergency” care areas. These are separate areas, but by grouping patients in this way, Citizens Medical Center can treat more patients faster and more efficiently.

“Fast Track” care is for patients whose medical needs can be handled relatively quickly and at less expense to you. “Emergency”care is for patients who have more complicated medical needs,

We make every effort to treat our patients as quickly as possible. There are times when the Emergency Department is extremely busy with critically — and seriously — ill patients. These patients are seen and treated first, and you may be required to wait for a period of time for care. Triaged care is not always “first come, first served”.

If your symptoms worsen as you wait, or if you have concerns, please tell a staff member.


Specialized Training

Citizens Medical Center is known for being able to take care of the most critically injured patients. The Emergency Department is staffed with physicians specially trained in management of the emergency patient. Specialized training for the physicians and staff includes:

  • Advanced Cardiac Life Support (ACLS)
  • Pediatric Advanced Life Support (PALS)
  • Advanced Trauma Life Support (ATLS)
  • Basic Trauma Life Support (BTLS)
  • Certified Critical Care Registered Nurse (CCRN)
  • Trauma Nurse Core Curriculum
  • Board Certified Physicians
  • Certified Emergency Nurses
  • Neonatal Resuscitation Program (NRP)

Citizens Medical Center

Other Training
Other training includes prevention and outreach programs aimed at educating preteens and teenagers through the Emergency Nurses Council Alcohol Related Emergencies (ENCARE) program, safety education programs for children and parents, and the Sexual Assault Nurse Examiner (SANE) program.