Visitor Information

Visitors play an important role in helping our patients recover faster and be discharged more quickly — visitors are always welcome at Citizens Medical Center during visiting hours.

Visiting Hours

We understand visits from family and friends are a vital part of a patient’s health care, and we feel it is beneficial for a patient to be near loved ones during their stay in the hospital. Our primary goal is to help your friend or loved one recover as soon as possible, and it’s important for your loved one to see friendly, familiar faces while in the hospital.

That’s why visitors are welcome throughout the day from 7:00 a.m. to 9:00 p.m. daily. During certain times when the nursing staff or physicians need to check the patient, visitors will be asked to leave the room momentarily.

It is vital for patients and families to realize the importance of rest in the recovery phase of their illness. For this reason, all critically ill patients are encouraged to rest and sleep as much as possible.

Visiting hours in the Intensive Care Units are at
6:00 a.m., 9:00 a.m., 12:00 noon, 3:00 p.m.,
6:00 p.m., 8:00 p.m., and 10:00 p.m. Visitors at the 10:00 p.m. time must enter the hospital through the emergency room entrance.

Visiting Hours

These are approximate times and may vary depending upon the condition of the patients, and emergencies may cause delays or cancellations. Visiting is usually limited to 15 minutes. Longer visits may tire the patients. To better enable us to care for your loved one, we ask that only two visitors per patient be permitted to visit at any given time. During emergency situations, visitors may be asked to leave the unit.

The Cafeteria

The cafeteria at Citizens Medical Center is open every day of the week serving healthy and delicious meals for breakast, lunch, and dinner for our patients, visitors, and hospital staff. Cafeteria hours are:

Monday through Friday — 7:00 a.m. to 9:30 a.m.
Weekends and Holidays — closed

Monday through Friday — 11:15 am to 1:30 pm
Weekends and Holidays — 11:15 am to 1:00 pm

Everyday — 5:00 p.m. to 7:00 p.m.

Citizens Medical Center cafeteria serves a variety of nutritious meals including items from the grill, entrées, vegetables, and soup and salad bar areas. Also available are homemade breads and desserts. We welcome our visitors to dine in our cafeteria, which is open to the public.

View the current Cafeteria Menu »

A snack bar with soda and vending machines is available 24 hours a day and located adjacent to the hospital cafeteria for change, drinks, sandwiches, candy, etc. The vending machines are stocked with snacks, hot and cold beverages, and a variety of foods that can be eaten cold or warmed in the microwave that is available.

Heart Rock Café

Citizens Medical Center proudly serves Starbucks® coffee. Located in the Women’s Pavilion lobby, the Heart Rock Café is open from 7:30 a.m. to
2:30 p.m., Monday through Friday
serving different flavored gourmet coffees, cappuccino, lattes, café mochas, hot cocoa, assorted hot teas, fruit smoothies, as well as cooler beverages.

An assortment of delicious baked goods including muffins, scones, brownies, fresh-baked cookies, and other pastries are available for purchase, as well as salads, sandwiches, and pizza for lunch. When you’re in the Women’s Pavilion lobby, stop by the Heart Rock Café and buy a cup of coffee or a muffin to start your day in a good way!

Gift Shop

Located in our main lobby, the hospital Gift Shop is operated by our Auxiliary to provide enjoyment and ease of shopping for our patients, visitors, and staff. It is decorated for each holiday of the year, and always provides an array of lovely gifts, flowers, balloons, plants, and cards.
Gift Shop hours are:
Monday through Friday – 9:00 a.m. to 8:00 p.m.
Saturday – 9:00 a.m. to 5:00 p.m.

Smoking Policy

No Smoking

To preserve and protect the health of our patients, Citizens Medical Center became a smoke-free facility on July 1, 2005.

Smoking is not permitted anywhere on the hospital campuses — the Citizens Medical Center main campus as well as at the Clinics, Citizens HealthPlex, and medical office buildings. This includes the outside patios and the surrounding grounds, as well as the parking lots. The previously designated areas for smoking are now open-air patios for our patients, visitors, and employees to enjoy.

Wireless Internet Access

wifi access

Citizens Medical Center is proud to offer a free service allowing you to connect to the internet using your personal computer or other Wi-Fi enabled device while in our facility. We offer this service as a courtesy to our patients, their families, and guests.

Citizens Memorial Chapel

Citizens Memorial Chapel is located in the main lobby of Citizens Medical Center to provide an ecumenical venue where the Chapel is available for our patients, employees, and visitors for prayer, silent meditation, worship services, or memorial services. Citizens Memorial Chapel is dedicated to the belief that spiritual healing is an essential part of treating the “whole” person; therefore, all services and programming shall be directed toward this end. The Citizens Memorial Chapel was constructed and furnished in 1985 and made possible with the generous contributions of the people of Victoria County and surrounding communities.

This is an ecumenical Chapel; therefore, the use of symbols shall only be allowed during the actual worship time designated for that worship body. The Chapel shall be open for private, silent prayer and meditation from 6:00 a.m. to 9:00 p.m. every day except during scheduled religious worship services. Any other exceptions of time for private meditation shall be arranged through Security.

  • The Chapel shall not be used for secular education, programming, or religious proselytizing.
  • All worship services, weddings, and memorial services shall be arranged through Administration.
  • Candles will not be allowed.
  • A maximum of 50 people shall be present in the Chapel at one time, in order to be in compliance with the fire and safety code of the City of Victoria.
  • There is no charge for the use of the Chapel; however, those using it may be held responsible for any damage or special clean-up costs.
  • Food or beverages shall not be brought into the Chapel, except for Communion.
  • Throwing of rice at weddings is prohibited anywhere in the building or on the grounds.
  • Memorial services may be held in the Chapel under unique circumstances, such as distance from home parish, or unique attachments to the staff of the hospital. Arrangements shall be made with Administration.
  • No offering or money solicitation shall take place in the Chapel.