Emergency Services

Emergency Services

Citizens Medical Center Emergency department knows that in an emergency, seconds count. Specially trained registered nurses and physicians are available at all times to be sure that you get the care you need. Our state-of-the-art facilities allow us to deliver quality and comprehensive medical care for many types of emergencies.

Tell Your Ambulance to Take You to Citizens!

Our team handles between 33,000 and 35,000 emergencies every year. We have experience and knowledge that you can trust. Our qualifications speak for themselves.

  • Level III Trauma Center. We provide expert care for serious accident victims.
  • Helicopter Service. If you require extremely specialized care that we cannot provide, then we can quickly transport you to other facilities.
  • Chest Pain Center. Our center is the most experienced facility in the Crossroads.
  • Primary (Level II) Stroke Center. We provide state-of-the-art stroke care, including telemedicine.
  • Full Support from Citizens Medical Center. All of the resources available at the main hospital are available to emergency care personnel, including testing resources.

What to Expect at Citizens’ Emergency Room

Each patient will fill out paperwork explaining the reason for their visit when they arrive. Then, a registered nurse will evaluate your condition. He or she will classify you into one of five triage levels and send you to either the “Fast Track” or “Urgent” care areas. This process helps us treat those with the most serious conditions first.

  • Fast Track: These patients have medical needs that can be addressed quickly.
  • Urgent: These patients have more complicated medical needs.

The triage process is not “first come, first served.” Those with the most serious medical conditions will be treated first. We make every effort to treat our patients as quickly as possible. If you think that your condition is worsening as you wait, let a member of our staff know immediately.

What Should I Bring to the Emergency Room?

We understand that when an emergency strikes, there may be little to no time for preparation. However, if you bring the following items with you, you may be able to make it through the check-in process faster.

  • List of medications that you take regularly (including over-the-counter medications and vitamins)
  • Insurance information
  • For children, bring a list of his or her latest injections

For more information about Citizens Medical Center’s emergency services, please call (361) 573-9181.