The Health Information Management Department (Medical Records Department) at Citizens Medical Center is dedicated to safely maintaining your medical records and keeping your health information private.
Your Medical Records
Copies of your own medical records, those of a minor child, or the medical records of someone for whom you are the legal guardian or hold a Durable Power of Attorney for Healthcare may be requested. Proof of legal guardianship of a Durable Power of Attorney for Healthcare is required for access of these records.
To obtain copies of your medical record, please complete the Authorization for Disclosure/Inspection of Protected Health Information form.
Completed forms can either be delivered to the Citizens Medical Center Health Information Department or you can mail the completed form to the following address:
Citizens Medical Center
Attention: Health Information Management Department
2701 Hospital Drive
Victoria, Texas 77901
Once your request has been processed, you may pick-up the copies of your records either in person or they can be mailed to your home address. If you choose to pick-up your records in person, you will be required to present photo identification. You may send a representative to obtain your records only if they are listed on the authorization form under the section entitled “Released To”. It is required that your representative provide a copy of your photo identification as well.
Due to confidentiality reasons, we are unable to e-mail or fax medical records to your home or office. Please be aware that there may be a charge for your records. If a fee applies, we will notify you before sending the records.
For assistance, please contact our Health Information Management Department (Medical Records Department) at (361) 572-5019 during regular business hours, Monday through Friday from 8:00 a.m. to 5:00 p.m.
For a copy of your X-Ray, CT, MRI, or Mammogram images, please contact the Radiology Department at (361) 572-5031.
For a copy of your Bill / Itemized Statement, please contact the Business Office at (361) 572-5117.