Patient Satisfaction

What matters to you, matters to us, and your opinion counts. Your feedback is an important part of our goal of improving the care and services we provided.

Patient Satisfaction

our health is our primary concern. To determine where improvements are needed, the hospital takes part in the HCAHPS survey. The HCAHPS survey measures your satisfaction with the quality of your care. It is designed to be a standardized tool for measuring and reporting satisfaction across all hospitals in the United States.

What is HCAHPS?

The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey is backed by the U.S. Department of Health and Human Services. The survey is used to improve the quality of health care. HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable healthcare consumers to review and compare hospitals before choosing a healthcare provider.

You are part of the team:

Communicate: It’s your health. Don’t be afraid to ask your doctors and nurses questions.
Participate: You are the center of your healthcare team, so ask questions, understand your treatment plan and medications, and communicate with your doctors and nurses.
Appreciate: There are hundreds of people in the hospital who need help. Please be patient as doctors and nurses attend to everyone.

Hospital Compare is a government website that allows users to compare the quality of care provided by hospitals. The information provided on this website is based on HCAHPS survey results – www.hospitalcompare.hhs.gov

Your Opinion Counts

Soon after your discharge, you may receive a confidential patient satisfaction survey in the mail. Please take the time to complete and return the survey. Your feedback is an important part of our goal of improving the care and services we provide.